Frequently Asked Questions

  • How long does order processing take?

    Orders are usually processed within 1–3 business days. Delivery time depends on the chosen shipping method and destination country.

  • Why does the refund amount exclude delivery?

    Delivery costs are not included in the refund because they are fees associated with shipping the product to the customer. When returning a product, you only cover the cost of the product itself, and the shipping fee is treated separately.